oneSource Enforcement

If oneSource Enforcement Services has contacted you, it's natural to feel concerned. oneSource is one of the main debt collection enforcement agencies in the UK, working on behalf of local authorities to recover outstanding debts.

At NDH Financial, we're personal insolvency specialists with our own licensed Insolvency Practitioner in-house. We help people understand their rights when dealing with bailiffs like oneSource and find lasting solutions that provide legal protection from enforcement action.

How NDH Financial can help

If you’ve been contacted by oneSource enforcement bailiffs and want to start the process of becoming debt-free, book your no-obligation consultation call today.

Book a Consultation

Who are oneSource Enforcement Services?

oneSource is an enforcement agency employed by local authorities (councils) across the UK. Unlike many other bailiff firms, all oneSource enforcement agents are council employees rather than self-employed contractors, giving them direct knowledge of the public sector.

oneSource handles debt recovery ordered by magistrates’ courts or instructed by local authorities, either by collecting payment or, in some cases, taking control of goods.

Is oneSource Enforcement regulated?

oneSource enforcement agents must follow strict regulations governing their conduct and powers. They operate under:

The Tribunals, Courts and Enforcement (TCE) Act 2007
The Taking Control of Goods (TCG) Regulations 2013
The Taking Control of Goods (Fees) Regulations 2014
The Taking Control of Goods (Certification) Regulations 2014
The Certificate of Enforcement Agents Regulations 2014
Civil Procedure Amendment Rules 2014 – Part 84 & 85
The Crime and Courts Act 2013
The High Court Enforcement Officers Regulations 2014

These regulations protect you by setting clear rules about what enforcement agents can and cannot do when collecting debts.

What debts does oneSource collect?

oneSource enforcement agents collect debts owed to local authorities. The types of debt they recover include:

Council tax debt
Business rates
Parking fines and road traffic penalties
Housing benefit overpayments
Market rent debts
Trade waste fees
Nursery fees
Commercial debts
Sundry debts owed to the council

oneSource also offers debt repayment ‘surgeries’ – formal meetings where you can speak with their customer service team to discuss your debt and explore repayment options. This service makes them fairly unique within the enforcement world.

What powers does oneSource have?

As certified enforcement agents, oneSource has the legal authority to collect debts on behalf of local authorities. This means they can:

Take control of your goods to sell at auction
Collect monetary payment towards your debt
Enter your property in certain circumstances
Remove items you own to cover the debt

However, there are strict procedures they must follow for any of these actions to be legal.

Enforcement Notices

Before attending your property, oneSource must send you a notice of enforcement giving at least seven clear days’ notice. This enforcement notice will explain:

The debt amount
Your reference number
Additional fees and charges
Your right to pay before they visit
What will happen if you don’t pay

If you’re able to pay the debt in full when you receive this notice, you can avoid a bailiff visit entirely.

Can oneSource use force to enter my property?

oneSource enforcement agents cannot force entry to your home in most situations. They can only use force to enter if they’re collecting:

Unpaid criminal fines
Income tax debts
Stamp duty debts

For all other debts (including council tax and parking fines), you have the right to refuse entry. They cannot break down your door, force locks, or climb through windows to gain access.

However, once you’ve let enforcement agents into your home on a first visit, they may be able to return and use reasonable force (with a locksmith) if you’ve signed a controlled goods agreement, set up a payment plan and failed to keep to its terms.

Get in touch today

NDH Financial can help you understand your options when dealing with oneSource. Call us on 0800 002 9051 or apply below.

Apply Now

What goods can oneSource take?

If enforcement agents gain peaceful entry to your property, they can take control of goods that belong to you. They typically target high-value items that can be sold at auction, like:

Vehicles (cars, vans, motorcycles)
Televisions and audio equipment
Computers and laptops
Game consoles
Jewellery
Furniture

Bailiffs can also take vehicles parked on your property, even if they don’t enter your home. If the vehicle is physically accessible (for example, on your driveway), they can remove it.

What can’t oneSource take?

There are strict rules in place to protect essential items. Enforcement agents cannot take:

Items that belong to someone else
Pets and assistance animals
Tools, equipment, and vehicles you need for work (up to £1,350 in value)
Cars with a disability blue badge or Motability vehicles
Fixtures in your home (fitted kitchens, bathroom suites, etc.)
Items needed for basic domestic life (one table, enough chairs for your household, beds for everyone, a cooker, microwave, fridge, and a phone)
Medical equipment and medicines
Items you’re still paying for on finance

Apply Today

NDH Financial can help free you from the shackles of your debt.

Call us on 0800 002 9051 or apply below.

Apply Now

Don't Let Enforcement Action Control Your Life

Being contacted by oneSource Enforcement can feel overwhelming, but you have rights and options. If you’re facing a bailiff visit to your home or have already received an enforcement notice, professional debt advice can help you understand the best way forward.

At NDH Financial, we’ve helped thousands of people stop bailiff action through IVAs and other debt solutions. Our debt consultants will review your situation honestly and help you find a solution that gives you breathing space and a clear path out of debt.

Don’t wait until enforcement agents are at your door. Get in touch today, and let’s work together to resolve this.

Call us on 0800 002 9051 or apply below.

If you’re an existing client, please call us on 0800 002 9061.

Apply Now

Have More Questions? Our IVA Learning Hub Can Help

We know you might have questions and that's fine. We can answer most of those on our call.

But we've also built our learning hub so that you can learn more about an IVA and see if one is right for you.

Click below to check it out.

IVA Learning Centre