Marston Holdings - Everything you need to know, today

Marston Holdings is one of the UK’s largest judicial services. They serve as an enforcement agency (bailiffs) that collects debt, meaning they yield the power to repossess your belongings, such as your vehicle or other home assets, to settle your debt and pay back creditors.

Unsure of how to deal with bailiffs from Marston Holdings? 

NDH Financial’s team of specialist debt consultants is on hand to provide you with a debt solution known as Individual Voluntary Arrangements so that you can successfully free yourself from debt.

Who are Marston Holdings?

Owned by Free Flow Topco Limited, Marston Holdings is an enforcement agency specialising in retrieving County Court Judgment (CCJ) payments. They have been in operation for over 40 years and sit within the Marston Group, which includes:

  • NSL
  • Videalert
  • Project Centre 
  • Vortex
  • Marston Recovery 
  • Engage 
  • Park Trade 
  • Scott + Co 
  • Marston Holdings provides enforcement and debt collections services to 203 councils across England and Wales. They are also accredited by the Landscape Institute and are a member of The British Standards Institution.

    Like all bailiffs and enforcement agents, Marston Holdings is also regulated by the Ministry of Justice.

    What types of debt do Marston Holdings recover?

    The debts that Marston Holding are able to recover include:

  • Council tax
  • Business rates 
  • Rent arrears 
  • Loans 
  • Credit and loan debt
  • In most cases, bailiffs working with Marston Holdings are not allowed to force themselves into your home. The exception to this rule is if you are late with payments for unpaid criminal fines, Income Tax or Stamp Duty.

    Forced entry should only be used as a last resort.

    Contact us today

    If you are worried about making repayments on any of the above debts, NDH Financial are able to discuss a range of debt solutions with you and find the right support for you. 

    Apply now and receive a free consultation with one of our debt consultants.

    Who do Marston Holdings collect for? 

    As Marston Holdings deal with recovering County Court Judgments, they are able to work for any creditors or local councils who have won their case in court. 

    They are known to work with over 500 clients and businesses, including local authorities and government departments. They are also one of the enforcement agencies used by HM Revenue and Customs; they instruct Marston Holdings to deal with issues in relation to benefit overpayments, VAT invoices and tax debts. 

    Worried about dealing with bailiffs such as Marston Holdings? 

    You can find out more about your rights and how to interact with them here.

    Get in touch today

    NDH Financial can help free you from the shackles of your debt.

    Call us on 0800 002 9051 or apply below.


    What goods can Marston Holdings not remove from your house?

    While Marston Holdings does have the power to recover goods from your property, there are certain items that they are unable to take.

    These items include:

    • Items that belong to another person living in your property 
    • Items you need to be able to carry out work (transport to the office, electrical equipment, etc.) 
  • Disability vehicles
  • Items required for you to have a standard of living, such         as a refrigerator and kettle
  • They are able to retrieve items of high value such as TV and jewellery.

    Can you retrieve your goods from Marston Holdings?

    If the items have yet to be sold, it is possible to get your items back from an enforcement officer. 

    In order to do this, you need to ensure the following is in effect:

    • Payment has been issued and your debt has been paid in full.
    • An agreement is in place with the creditor - in which case, you can request for them to return your items to you while you abide by the rules of the agreement.
    • You know where the sale is being made and can purchase the goods back yourself.
    • You have reported any mistreatment by Marston Holdings.

    How do you prevent Marston Holdings from entering your home? 

    You can prevent Marston Holdings from visiting your home by creating formal, legally binding repayment plans, such as an Individual Voluntary Arrangement or, depending on the level of severity of your situation, filing for bankruptcy. 

    Alternatively, if you need short term protection, whilst you are looking into your options, you can apply for the breathing space scheme, although this is only for six months, and can only be entered into once every 12 months.

    Get in touch

    This is where we can help. Assisting our customers to apply for Individual Voluntary Arrangements is our bread and butter. 

    Begin the process of tackling your debt by speaking to a member of our debt solutions company today.

    What power does the Marston Group hold? 

    As part of their power to collect debts, Marston Group is able to:

    Give one week’s notice before visiting the property

    Sell seized goods 

    If they are planning to do this, they are required to give you a week's notice before the sale commences.

    Retrieve payment in full

    This could be in the form of goods equal to the amount you owe. At this point, you can propose a payment plan to the bailiff.

    If you have already spoken to one of our experts and are formulating a payment plan as a result of this, simply let the bailiffs know and inform them they will be contacted with further information. 

    Visit a second time

    In cases where they are unsuccessful in gaining payment on their first visit, they are able to make a second visit to receive the outstanding debt.

    They have to give you two days’ notice before forcing entry. Once on the property, they are allowed to search it. You do not have to be there in order for them to do this. 

    Can you write off debt with Marston Holdings?

    If your debt adds up to a total of £6,000 or more, there may be a chance to write off your debt. This only applies to unsecured debts such as credit cards, catalogues, payday loans and overdrafts. 

    Unsure how to make this happen? Contact us today and take the first step to debt freedom.

    Apply Today

    Get in touch with NDH Financial today for a free consultation about your debts.

    Call us on 0800 002 9051 or apply below.


    How do you stop Marston Holdings? 

    The only way to get Marston Holdings off your case is by paying off your debt. 

    If you are able to afford debt payments outright, you might want to consider paying it off in full. Otherwise, you can formulate a repayment plan where you come up with an affordable payment schedule. 

    Contact us today

    At NDH Financial, we can help you create a debt solution that suits your financial situation. Some debt solutions, such as an Individual Voluntary Arrangement, mean you do not have to deal with creditors and bailiffs directly. 

    To find out more about Individual Voluntary Arrangements contact us today.

    Is Marston Holdings regulated? 

    Yes, Marston Holdings has a range of regulations and awards such as the Long Service Award 2020. They are an FCA-regulated finance company. The FCA (or the Financial Conduct Authority) is a conduct regulator that provides expertise to over 51,000 firms and financial markets within the UK. 

    Marston Holdings is also regulated by the Ministry of Justice and holds accreditations and memberships with Investors in People, City and Guild and the British Parking Association.

    What happens if you ignore correspondence from Marston Holdings? 

    Should you choose to ignore Marston Holdings and not make the payments they have requested, they have the power to take you to court. In this situation, it is important to seek legal guidance. 

    Get in touch

    To stop your situation from becoming a court case, speak to an expert - such as the team at NDH Financial - who will work with you to put forward an affordable offer, as part of a legally binding agreement.

    Can Marston Holdings take your vehicle? 

    Yes - in fact, your vehicle is probably one of the first things they will look to take as it will likely be one of your higher-priced assets and is relatively easy to retrieve (being outside your property). However, there are rules they need to adhere to when taking your car. 

    The Marston Holdings agent should ask the following: 

    • Are you the sole owner of the vehicle or is someone else also on the insurance? As part of the debt recovery process, bailiffs or enforcement agents are only able to take items that solely belong to the debtor. 
    • Does the car have a blue badge on it? Vehicles used to help those with disabilities are not allowed to be taken. 
    • Is the car parked on a public road? If the car is parked on private land, Marston Holdings requires a court order.

    If you wish to keep your vehicle and not have it possessed by bailiffs, you will need to sign a controlled goods agreement. 

    What is a controlled goods agreement?

    A controlled goods agreement means you agree to a set payment plan and will keep the vehicle within your possession. If the agreement is broken, Marston Holdings reserves the right to take control of the vehicle. 

    If they come to take your car, chances are it will be clamped. It is important to note that it is an offence to prevent a clamp from being placed on the vehicle or attempt to remove it. The penalty for removing a clamp is being fined or sent to prison for 51 weeks.

    Do Marston Holdings charge a fee?

    As with most enforcement agencies, Marston Holdings charges for their services. This charge usually falls to the debtor to pay. 

    The charge fee varies but you can expect it to be somewhere in the below region: 

    • £75 will be charged for writing to you about the debts. 
    • £235 will be charged for the visit to your home. 
    • £110 will be charged for taking and selling personal items. 

    If you have a controlled goods agreement in place, bailiffs are only allowed to charge you for compliance. If the debt you owe equates to more than £1000, bailiffs may charge you an additional fee on top of the above. 

    You may also have disbursement costs added to the fee. These include costs such as sorting out your belongings, arranging for a locksmith in the case of a forced entry, and court fees if you need to go to court. If your items go to an auction, you may also be charged auction costs, including a commission, which can be up to 15% of the selling price. 

    For every charge they present to you, you can request the receipts and other evidence to ensure the costs made to your bill are justly made.

    How NDH Financial can help you with your debt 

    At NDH Financial, we help our clients deal with a range of debts, such as:

    As a fully licensed insolvency practitioner, we work with our customers at the start of their journey to becoming debt-free. We do this by dissecting their financial situation and formulating the debts into one agreed affordable monthly payment in the form of an Individual Voluntary Arrangement. 

    If an Individual Voluntary Arrangement is not for you, there are other debt solutions to help you deal with debt collectors and bailiffs.

    Start your journey to becoming debt-free by booking in your free consultation today. 

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